Question 1

What is the return policy at WhirlWell International?

Accepted Answer

You can return unused items in their original packaging within 30 days of delivery. Return shipping fees may apply unless the item is defective or incorrect.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit cards, PayPal, and other payment methods listed at checkout. All payments are securely processed.

Question 3

Can I modify or cancel my order after placing it?

Accepted Answer

If you need to make changes or cancel your order, please contact our customer support as soon as possible at +1 (888) 863-9598 or info@whirlwell.ca (Monday - Friday, 9 AM - 5 PM). Once an order has been processed, we cannot guarantee modifications or cancellations.

Question 4

How long will it take to receive my order?

Accepted Answer

Our shipping times vary based on location: Canada Orders: 3-10 business days; US Orders: 7-15 business days Processing time is typically 1-2 business days before shipment.

Question 5

What shipping method do you use?

Accepted Answer

We use LTL freight for deliveries. Free shipping includes delivery to your front door or driveway. If you require in-home delivery or white glove service, please contact us for additional shipping charges.

Question 6

How can I track my order?

Accepted Answer

Once your order has shipped, you will receive an email with tracking details. If you have any questions about your shipment, please contact us.

Question 7

What happens if I miss my delivery appointment?

Accepted Answer

Our shipping carrier will contact you to schedule a delivery appointment. If they are unable to reach you and we also cannot establish contact, the carrier may proceed with a delivery without an appointment or signature. In this case, we are not responsible for any loss, so please ensure you provide a valid phone number and email.

Question 8

Who covers the return shipping cost?

Accepted Answer

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Question 9

How do I initiate a return?

Accepted Answer

To start a return, please contact our support team with your order details and reason for return. Our team will provide you with the necessary instructions.

Question 10

When will I receive my refund?

Accepted Answer

If approved, we process refunds within 2 business days, and you can expect to receive your refund within 5-7 business days via your original payment method.

Question 11

Do your products come with a warranty?

Accepted Answer

Yes! We offer warranties on our products: Whirlpool bathtubs: 5 years warranty on the shell and 2 years warranty on mechanical and electronic components. Other products: Warranty details vary; please check the product page or contact us for information.

Question 12

What is not covered under warranty?

Accepted Answer

Our warranty does not cover: Damage due to improper installation, misuse, or unauthorized modifications; Normal wear and tear, discoloration, or exposure to chemicals; Damage from accidents, fire, or flooding; Labor, installation, or transportation costs.

Question 13

How do I file a warranty claim?

Accepted Answer

Contact our support team with your proof of purchase and details of the issue. Photos or videos may be required for assessment. If approved, we will provide replacement parts or repair services as applicable.

Question 14

Do you offer bulk or contractor discounts?

Accepted Answer

Yes! We offer special pricing for bulk orders and contractors. Please contact us to learn more about our wholesale options.

Question 15

How can I contact customer support?

Accepted Answer

You can reach us via: Phone: +1 (888) 863-9598  ( Monday - Friday, 9 AM - 5 PM ); Email: info@whirlwell.ca; Website Contact Form If you have any additional questions not covered in this FAQ, feel free to reach out to us!

Question 16

Do you offer free shipping?

Accepted Answer

Yes, we offer free ground shipping in Ontario and Quebec, with subsidized shipping to other provinces and calculated freight charges to the U.S.

Help

1. What smart features does the smart coffee table include?

2. Can I control the temperature in the cooling drawers?

3. What devices are compatible with the Bluetooth speakers?

4. Does the table require assembly?

5. Is the table surface easy to clean?